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Donor Moves — User Manual

Donor Moves is a fundraising pipeline app that helps you track donors from first contact to gift — and keep them moving forward.

Last revised: v1.3.1 — May 27, 2026


Contents


Creating an Account

New organizations start with a 30-day free trial — no credit card required at signup.

  1. Open the app and tap Don't have an account? Sign up.
  2. Fill in:
  3. Check the I agree to the Terms of Service and Privacy Policy box. You must accept both to create an account. Tap the underlined links to read each document — they open in a new browser tab at donormoves.net/terms and donormoves.net/privacy.
  4. Tap Create Account. Your trial starts immediately.

Your agreement to the Terms of Service is recorded along with the version accepted and the date — this log is kept as part of your account record.

When your trial period is nearing its end, the app will prompt you to set up billing. See the Billing section for details.


Signing In

What you need to log in

Every sign-in requires two things:

Field Description
Email The email address associated with your account. For org owners, this is the recovery email you set at signup. For team members, it is the email your org owner entered when adding you.
Password Your personal password.

Recovering access

If you forget your password, tap Forgot password? on the sign-in screen and enter your email address. A reset link will be sent to that address.


The Pipeline

Every donor moves through five active stages, with one terminal outcome stage:

Stage Probability What it means
Identification 0% Prospective donors being researched for giving capacity and mission alignment.
Qualification 10% Confirming the prospect has the capacity, interest, and readiness to give before deeper engagement.
Cultivation 50% Actively building the relationship through meaningful interactions, visits, and stewardship.
Solicitation 75% Making the ask — presenting a specific gift opportunity and seeking a commitment.
Stewardship 100% Thanking donors, reporting on impact, and deepening the relationship to inspire future giving.
Declined 0% Donors who have chosen not to give at this time. Excluded from weighted pipeline totals and the Pipeline History chart.

The weighted gift (Ask Amount × stage probability) updates automatically as a donor advances. Donors can be moved to Declined from any stage via the move log or the donor edit form.


Section What it shows
Dashboard Pipeline summary, key stats, pipeline history chart, recent activity
Actions All donors in a table sorted by stage; overdue and stalled donors flagged in red
Donors Filterable donor list; overdue next steps highlighted in red
Interactions Every logged interaction across all donors, grouped by date
Calendar Week and month views of upcoming next steps
Account Subscription, billing, recovery email, time zone, and fiscal year settings

Dashboard

The dashboard gives you an at-a-glance view of your pipeline health.

Stats Cards

The row of cards at the top of the dashboard shows your key numbers:

Pipeline Overview

The Pipeline Overview table breaks down your pipeline by stage, showing:

How each stage is valued:

Stage Value shown
Stewardship Actual fiscal-year gifts received — always matches the $ Raised stat card
All other stages Ask Amount × stage probability, using the midpoint of each donor's capacity range

The probability weights for non-stewardship stages are: Identification 0%, Qualification 10%, Cultivation 50%, Solicitation 75%. Declined donors carry 0% weight and are excluded from all weighted totals — they appear in the Overview with a donor count but contribute $0.

The legend at the bottom of the table reads: Stewardship: actual FY gifts raised · Other stages: weighted capacity

Pipeline History Chart

Below the overview table, the Pipeline History Chart shows a stacked bar graph of your pipeline's weekly value broken down by stage. Each bar represents one week, with color-coded segments for each stage. Dollar amounts are displayed at the top of each bar.

Bars are stacked so the most committed dollars sit at the bottom: Stewardship appears first (bottom), followed by Solicitation, Cultivation, Qualification, and Identification at the top. This keeps the most reliable revenue grounded and the most speculative at the top. Declined donors are excluded from the chart entirely.

The chart automatically scrolls to the most recent week on load. A gradient fade on either edge indicates that more bars extend off-screen — swipe (or scroll on desktop) to navigate. This chart makes it easy to spot trends — whether your pipeline is growing, shifting between stages, or stalling.

Recent Moves

At the bottom of the dashboard, Recent Moves lists the latest stage changes across your donor portfolio, so you can see momentum at a glance.


Adding a Donor

  1. Go to Donors and tap the + button.
  2. Fill in name, stage, and any contact info.
  3. Next Step and Due Date are required — they drive the calendar and weekly digest.
  4. Optional fields: Ask Amount, Gift Type, assigned staff, address (Street, City, State, ZIP), notes.

Gift types: Annual Gift · Fall Appeal · Benefit · Capital


Importing Donors

If you have an existing donor list — for example from a spreadsheet or a previous system — you can bulk-import donors from the Account tab. Go to Account, find the Import My Data panel, and tap Import Donors to open the import window.

A Download template (.xlsx) link appears on the panel. Click it to download a pre-formatted Excel file with the correct column headers and a sample row — this is the fastest way to prepare your import file.

File Format

Prepare an Excel workbook (.xlsx) with the following columns in order. The first row may be a header row — it is automatically skipped.

Column Required Notes
First Name Yes
Last Name Yes
Stage No Identification, Qualification, Cultivation, Solicitation, Stewardship, or Declined. Defaults to Identification if blank or unrecognized.
Street No Street address (e.g. 123 Main St). Leave blank if unknown.
City No City name.
State No 2-letter state abbreviation (e.g. IL). Automatically uppercased.
ZIP No ZIP code (e.g. 62701).

Importing Historical Gifts

To bring in a donor's giving history at the same time, add groups of three columns after ZIP (column 7) — one group per gift:

Column Required Notes
Gift Amount Yes (per gift) Numeric value. Dollar signs and commas are stripped automatically (e.g. $1,0001000).
Gift Date Yes (per gift) MM/DD/YYYY or YYYY-MM-DD. Excel date cells are also accepted.
Gift Type No Annual Gift, Fall Appeal, Benefit, or Capital. Partial matches work (e.g. Annual → Annual Gift).

Add as many gift groups as you need — simply continue adding columns in sets of three for each additional gift. A gift row is skipped if the Amount or Date is missing or unreadable; it does not affect the donor row.

Example layout (13 columns for one donor with two gifts):

First Name Last Name Stage Street City State ZIP Gift Amount Gift Date Gift Type Gift Amount 2 Gift Date 2 Gift Type 2
Jane Smith Stewardship 123 Main St Springfield IL 62701 5000 2024-03-15 Annual Gift 2500 2023-09-01 Fall Appeal
Bob Jones Cultivation 1000 01/15/2024 Capital
Alice Brown Identification

After Import

Once you tap Import, the result banner reports:

Imported gifts appear immediately on each donor's detail page and in the $ Raised dashboard stat. Stage changes from the import are not recorded in a donor's Stage History timeline — the import treats the stage as the donor's starting point, not a transition.


Donor Detail Page

Opening a donor shows everything about them in one place:

Moving a Donor to a New Stage

Edit the donor and change their Stage field. The date of the change is recorded automatically and appears in the Stage History timeline.

You can also move a donor's stage when logging an interaction — select New Stage at the bottom of the interaction form.


Logging Interactions

From a donor's detail page, tap Log Interaction.

Field Notes
Type Phone Call, Meeting, Email, Event, Site Visit, Proposal, Letter, Other
Date Defaults to today
Notes What happened
Outcome Result of the contact
Next Action What you plan to do next
New Stage Optionally advance the donor's stage at the same time

Interactions can be edited or deleted using the pencil/trash icons on each card.

Voice notes

Right after a call or meeting, you can capture the interaction by speaking instead of typing.

  1. On the Log Interaction screen, tap Record voice note below the Notes field. (The first time, allow microphone access.)
  2. Speak naturally — the button turns into a red Stop button with a running timer.
  3. Tap Stop. A short "Transcribing…" indicator appears, then a Voice Recording section opens below Notes containing:
  4. Any action items mentioned (e.g. "send the proposal Friday") are pulled out automatically and appended to the Notes field as bullets like • [Sarah] Send the new gift proposal by Friday. If no owner is mentioned, the bullet uses • [Unassigned] …. Edit them like any other text.
  5. Hit Save. The transcript and the recording are stored with the interaction, and you can replay the audio any time you re-open it in Edit mode.

Voice notes work on both the mobile app and the web preview. Recordings are transcribed once after Stop — they aren't streamed live — so you do need a network connection at that moment.


Recording Gifts

From a donor's detail page, tap Log Gift.

Field Notes
Amount Dollar amount received
Date Date of the gift
Gift Type Annual Gift, Fall Appeal, Benefit, or Capital
Notes Any relevant context

The total given appears on the donor card as a green badge. Gifts are also reflected immediately in the $ Raised stat on the dashboard.


Donors Page

The Donors page lists all of your donors with search and filtering tools.

Searching and Filtering

Pagination

The list loads 50 donors at a time. A count at the bottom of the list shows how many donors are currently displayed versus the total (e.g., Showing 50 of 540 donors). Tap Load more to fetch the next 50. Changing the search term or stage filter automatically resets back to the first page.

Overdue Donors

Donors with a past-due next step are highlighted in red. They also appear in your weekly digest email.


Calendar

Switch between Week and Month views using the toggle at the top right.

Use the arrow buttons to navigate forward and backward.


Weekly Digest Email

Every Monday morning you receive an email listing every donor whose next step is overdue. Each item in the email has two one-click actions:

No login required to use these links. The digest is sent to the Recovery Email address on your Account page.


Account

The Account tab manages your personal settings and organization preferences.

Billing

Your subscription starts with a 30-day free trial. No credit card is required to sign up.

Setting Up Billing

  1. Go to the Account tab.
  2. Tap Set Up Billing.
  3. You will be taken to Stripe's secure checkout page where you can enter your credit card or bank account details.
  4. After completing payment, your subscription is active immediately and you are returned to the app.

Managing Your Subscription

Once subscribed, tap Manage Subscription on the Account tab to:

Billing Alerts

Subscription payments are processed securely through Stripe and renew monthly on the same date as your initial payment.

Data Retention after Cancellation

If you cancel your subscription, your account and all of your data remain fully accessible for 90 days from the cancellation date. During this window:

If you resubscribe before the 90-day window closes, your data is fully restored and the deletion countdown is cancelled.

Recovery Email

Add an email address under Recovery Email so you can reset your password if you're ever locked out. This address is also where your weekly digest email arrives every Monday and where billing and data-deletion notices are sent. This is also the email address you use to sign in, and is required.

Team Members

The Team Members section shows everyone in your organization who can sign in. You can add new users and remove existing ones at any time.

Adding a team member:

  1. Tap Add Team Member.
  2. Enter their full name, their email address, and an initial password (at least 8 characters).
  3. Tap Add. The new user can sign in immediately using their email address and the password you set. They will also receive a welcome email at that address with a sign-in link (the password is not included — share it with them directly).

Removing a team member:

Tap the trash icon next to any member's name and confirm the removal. They will no longer be able to sign in. You cannot remove yourself.

Time Zone

Set your organization's Time Zone so the app correctly identifies which donors are overdue today and so your weekly digest email arrives at the right local time.

Tap Save Time Zone to apply. The field is required — the Save button is disabled until a time zone is selected.

Fiscal Year End

Set your organization's Fiscal Year End date — the month and day when your fiscal year closes. Required — the Save button is disabled until both a month and a day are selected.

  1. Tap the month chip for the last month of your fiscal year (e.g., Jun for June 30).
  2. Enter the day in the Day field (e.g., 30).
  3. Tap Save.

The app validates the date as you type — for example, entering day 31 for a 30-day month will show an error and disable the Save button. Switching to a different month automatically adjusts the day if it exceeds that month's maximum.

Fundraising Goal

Enter your organization's Fundraising Goal — the total dollar amount you aim to raise in the current fiscal year. Required — the Save button is disabled until a value is entered.

This setting is shared across your whole account.

Once configured, the $ Raised dashboard card and the Stewardship row in the Pipeline Overview will only count gifts recorded on or after the first day of the current fiscal year. If no fiscal year end is set, all-time gift totals are shown instead.

Import My Data

On the Account tab, the Import My Data panel lets you bring an existing donor list into the app in bulk. This must be done from a desktop browser — file uploads are not supported on mobile.

See Importing Donors for the full file format and column reference.

Export My Data

On the Account tab, the Export My Data section lets you download your data as CSV files ready to open in Excel or Google Sheets. This must be done from a desktop browser — file downloads are not supported on mobile. Available exports:


Donor Moves' legal documents are published at donormoves.net and are accessible from within the app at any time:

Document Link
Terms of Service donormoves.net/terms
Privacy Policy donormoves.net/privacy

Links to both documents appear in the footer throughout the app and on the account creation screen. Tapping either link opens the document in a new browser tab.

Terms acceptance — when you create an account, you must check the box confirming you agree to the Terms of Service and Privacy Policy. The version accepted and the date of acceptance are recorded on your account.

For questions about your data or our policies, contact us at hello@donormoves.net.


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